Delivery
Delivery Options
NOV DOM Furniture Factory operates its own transportation network and delivers products using its own fleet or selected logistics partners.

We offer the following delivery options:

Free Delivery to a NOV DOM Store
All products ordered through our website can be delivered free of charge to any NOV DOM Furniture Factory retail store within the Republic of Bulgaria.

Once the goods arrive at the selected store, the customer will be notified and may collect the order during the store's business hours.

Home Delivery
We offer delivery to the address specified by the customer within the Republic of Bulgaria.

The delivery cost depends on:

the delivery location;
the type and size of the product;
whether specialized transportation is required;
any additional services requested.
The exact delivery cost will be confirmed by our representative when the order is verified.

Delivery Outside Our Regular Service Areas
For locations outside the cities regularly served by our transportation network, a transportation fee of EUR 1.20 per kilometer (VAT included) (BGN 2.35 per kilometer, VAT included) is charged for the round trip, calculated from the nearest NOV DOM Furniture Factory retail store.

Example:

Distance: 50 km → Transportation fee: EUR 60.00 (VAT included) (BGN 117.35, VAT included).

International Delivery
We also offer international deliveries outside the Republic of Bulgaria.

The delivery cost, estimated delivery time, and conditions for international shipments are determined individually upon request.

Carrying and Assembly
After an order has been placed through our website, a representative of NOV DOM Furniture Factory will contact you to:

confirm your order;
confirm the delivery address;
arrange the delivery date and time, where applicable;
confirm the delivery cost;
discuss any additional services you may require.
Delivery times are indicative and may vary depending on product availability, production schedules, the delivery destination, and other logistical circumstances. In the event of a significant delay, the customer will be informed promptly.

Carrying and Assembly Services
Upon request, we offer the following additional services:

carrying the goods to the specified address;
furniture assembly and installation.
The price of these services depends on:

the delivery address.
Acceptance of Delivery
Upon delivery, the customer or an authorized representative should inspect the delivered goods before signing the delivery documents.

If any visible damage, missing items, or discrepancies are identified upon delivery, they should be noted immediately on the delivery receipt or consignment note and reported to NOV DOM Furniture Factory.

The customer's signature on the delivery documents confirms receipt of the goods. This does not affect the consumer's statutory right to submit a complaint regarding hidden defects or any lack of conformity with the sales contract within the time limits and under the conditions provided by the applicable legislation.

Failed Delivery
If the customer is unable to accept the delivery on the agreed date, they should notify NOV DOM Furniture Factory as soon as possible so that a new delivery date can be arranged.

If a second delivery attempt is required due to the customer's absence or because delivery cannot be completed for reasons attributable to the customer, the company reserves the right to charge any additional transportation costs actually incurred, provided that the customer has been informed of such costs in advance.

For any questions regarding delivery, please contact our team:

Telephone: +359 878 796 263

E-mail: admin@mebelinovdom.com

Important Information
Orders placed through our website may be paid upon delivery, unless otherwise agreed.
A 50% advance payment is required for custom projects, made-to-order furniture, and products manufactured according to the customer's individual specifications.
All delivery charges include Value Added Tax (VAT).
The risk of loss of or damage to the goods passes to the customer once the goods are received by the customer or by a third party designated by the customer, in accordance with the applicable legislation.
For further information regarding delivery, please contact us:

Telephone: +359 878 796 263

If you have any questions, feedback, or complaints regarding our service, please contact us at:

E-mail: admin@mebelinovdom.com