WARRANTY TERMS AND CONDITIONS
Dear Customers,
Thank you for choosing a product from NOV DOM Furniture Factory.

All products manufactured by Yambol Commerce Ltd. under the NOV DOM trademark are produced using high-quality materials and undergo quality control before being delivered to the customer.

These Warranty Terms and Conditions govern the commercial warranty provided by Yambol Commerce Ltd. and do not limit the statutory rights of consumers.

The commercial warranty does not affect the consumer's legal rights arising under the Bulgarian Act on the Provision of Digital Content and Digital Services and the Sale of Goods.

Regardless of the commercial warranty provided, the seller remains liable for any lack of conformity of the goods with the sales contract in accordance with the applicable legislation.

Consumers have the right to submit a complaint within the time limits and under the conditions provided by law, regardless of whether a commercial warranty has been granted.

Detailed information regarding complaints, repairs, replacements, price reductions, or contract termination is available in the "Product Returns and Complaints" section of our website.

Commercial Warranty
Yambol Commerce Ltd., manufacturer of furniture under the NOV DOM trademark, provides a commercial warranty for the products it manufactures under the conditions set out below.

The warranty period is 24 (twenty-four) months, starting from the date on which the goods are received by the consumer, unless a different warranty period is specified for a particular product.

The commercial warranty applies only to defects that occur during normal use of the product and are caused by a manufacturing or material defect.

To make a warranty claim, the consumer must provide a document proving the purchase, such as a receipt, invoice, or other payment document.

If the claim is accepted as justified, Yambol Commerce Ltd. will bring the goods into conformity with the sales contract by repair or replacement, in accordance with the applicable legislation.

The commercial warranty is valid within the territory of the Republic of Bulgaria and is provided by:

Yambol Commerce Ltd.
UIC: 838168469
1 Industrialna Str.
8600 Yambol
Bulgaria
E-mail: admin@mebelinovdom.com
Tel.: 0878796263

What the Commercial Warranty Covers
The commercial warranty covers manufacturing defects and non-conformities that occur during the warranty period under normal use of the product.

The commercial warranty covers:

manufacturing defects in the product's construction;
defects in the materials resulting from the manufacturing process;
non-conformity between the delivered product and the ordered model;
differences in the product dimensions compared to the order, where the deviation exceeds the permitted manufacturing tolerances;
irreversible deformation of structural or load-bearing components resulting from normal use and caused by a manufacturing defect;
defects identified during normal use that are the result of a manufacturing error or hidden defect.
Where a warranty claim is found to be justified, Yambol Commerce Ltd., at its discretion and in accordance with the applicable legislation, will:

repair the product;
replace the defective component;
replace the product with a new one where repair is impossible or economically unreasonable;
provide any other remedy available to the consumer as required by law.
All repair work, spare parts, materials, and transportation costs related to an accepted warranty claim shall be borne by Yambol Commerce Ltd.

What the Commercial Warranty Does Not Cover
The commercial warranty does not apply in the following cases:

damage resulting from improper use, failure to follow the operating instructions, or use of the product for purposes other than those intended;
mechanical damage occurring after delivery of the product, including impacts, scratches, tears, punctures, breakage, or other external damage;
damage caused by improper transportation, moving, or storage by the customer or third parties;
damage caused by moisture, flooding, fire, direct sunlight, excessive heat, chemicals, or other external factors;
damage resulting from cleaning with unsuitable or abrasive cleaning products;
damage caused by pets, insects, or other animals;
normal wear and tear of upholstery, leather, stitching, fillings, mechanisms, and other components resulting from regular use;
natural softening, settling, or changes in the elasticity of materials caused by normal use;
visual changes to decorative or back cushions filled with granules or feathers, where such changes result from normal use and can be restored by redistributing the filling;
variations in the shade, texture, or pattern of natural materials, which are considered natural characteristics rather than manufacturing defects;
defects or non-conformities that were known to or expressly accepted by the customer at the time of purchase;
damage resulting from repairs, modifications, or alterations carried out by persons not authorized by Yambol Commerce Ltd.;
cases where proof of purchase cannot be provided.
These exclusions apply solely to the commercial warranty and do not limit the consumer's statutory rights in the event of a lack of conformity of the goods with the sales contract.

Warranty Claims
If a manufacturing defect or a lack of conformity with the sales contract is identified, the consumer may submit a warranty claim using any of the following methods:

by e-mail: admin@mebelinovdom.com;
at any NOV DOM Furniture Factory retail store;
by post or in person at: 1 Industrialna Str., 8600 Yambol, Bulgaria.
When submitting a warranty claim, the consumer should provide:

proof of purchase (receipt, invoice, or other document confirming payment);
a description of the identified issue;
photographs of the defect, where possible;
their full name, telephone number, and e-mail address for further communication.
Where necessary, a representative of Yambol Commerce Ltd. may carry out an on-site inspection or request that the product be made available for technical examination.

Once the warranty claim has been received, it will be reviewed in accordance with the applicable legislation and within the statutory time limits.

If the claim is accepted as justified, Yambol Commerce Ltd. will bring the goods into conformity with the sales contract by repair or replacement, unless this is impossible or would result in disproportionate costs as provided by law.

Where the legal conditions are met, the consumer may also be entitled to a proportionate reduction in the purchase price or termination of the sales contract.

All transportation costs related to an accepted warranty claim shall be borne by Yambol Commerce Ltd., in accordance with the applicable legislation.

Final Provisions
These Warranty Terms and Conditions have been prepared in accordance with the applicable legislation of the Republic of Bulgaria.

Any matters not expressly regulated by these Warranty Terms and Conditions shall be governed by:

the Act on the Provision of Digital Content and Digital Services and the Sale of Goods;
the Consumer Protection Act;
the Electronic Commerce Act, where applicable;
all other applicable legislation of the Republic of Bulgaria.
The commercial warranty is valid within the territory of the Republic of Bulgaria.

After the warranty period has expired, Yambol Commerce Ltd. offers out-of-warranty servicing and repair for furniture manufactured by the company. Such services are provided for a fee in accordance with the company's current price list.

These Warranty Terms and Conditions do not limit or exclude the statutory rights of consumers under the applicable legislation.

If you have any questions regarding the commercial warranty, complaints, or after-sales service, please contact us:

Yambol Commerce Ltd.
NOV DOM Furniture Factory

Address:
1 Industrialna Str.
8600 Yambol
Bulgaria

E-mail: admin@mebelinovdom.com

Our team will review every request and provide assistance as quickly as possible and in accordance with the applicable legislation.