Alternative Consumer Dispute Resolution (ADR)
Yambol Commerce Ltd. makes every effort to resolve any disputes with customers amicably through prompt and effective communication.

If a dispute cannot be resolved in this manner, the consumer may use an Alternative Dispute Resolution (ADR) procedure without the need to initiate court proceedings immediately.

Pursuant to Articles 181a–181p of the Bulgarian Consumer Protection Act, the competent Alternative Dispute Resolution (ADR) bodies are the Conciliation Commissions operating under the Consumer Protection Commission (CPC).

Detailed information about the competent Conciliation Commissions, as well as the applicable procedures and conditions for resolving consumer disputes, is available on the official website of the Consumer Protection Commission:

https://kzp.bg

Consumer Protection Commission (CPC)
Address:
4A Slaveykov Square
1000 Sofia
Bulgaria

Telephone:
+359 2 933 05 65

E-mail:
info@kzp.bg

Website:
https://kzp.bg

For any questions, reports, or complaints regarding products or services provided by Yambol Commerce Ltd., you may first contact us at:

E-mail: admin@mebelinovdom.com

In the event of a dispute relating to a purchase made through our website, Yambol Commerce Ltd. will make every reasonable effort to resolve the matter amicably. If no mutual agreement can be reached, the consumer may refer the dispute to the competent Alternative Dispute Resolution (ADR) bodies in accordance with Articles 181a–181p of the Bulgarian Consumer Protection Act.

We are committed to making every reasonable effort to resolve any dispute quickly, fairly, and in good faith.